the Taming of Comment Trolls

topic posted Sun, April 5, 2009 - 4:50 PM by  Archer
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"The world's top discussion moderators have developed successful tools for keeping online miscreants from disrupting conversation. All are rooted in one psychological insight: If you simply ban trolls—kicking them off your board—you nurture their curdled sense of being an oppressed truth-speaker. Instead, the moderators rely on making the comments less prominent."

www.wired.com/techbiz/peo.../st_thompson
posted by:
Archer
California
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  • Re: the Taming of Comment Trolls

    Sun, April 5, 2009 - 5:23 PM
    Archer:

    There's only one problem in the sort of rating system used by youtube or slashdot. If people can vote to silence someone as a troll, then they can just as easily silence a point of view they don't like as an actual troll.

    You see this a lot of youtube. There is a "flagging" war, where pro-Muslims or pro-Israel people try to have anything they disagree with removed by voting endlessly that it's "spam".

    You need to add some unbiased person to rate the voters, and make sure they're behaving appropriately.
    • Re: the Taming of Comment Trolls

      Sun, April 5, 2009 - 5:42 PM
      I read that Wired article too, and it seemed pretty interesting, but Adam points out the rather extreme shortcomings of such a system.

      Notice how around here all it took was the exit of one person determined to be an irritant and suddenly the tribe is full of civilized discussion of many different political topics again?
    • Re: the Taming of Comment Trolls

      Sun, April 5, 2009 - 10:35 PM

      YouTube is a free for all.

      On several larger websites, like the BBC, are comments approved individually or is there some sort of technology in place that analyzes the content of the response? It would be cool to know what their standards are. I suspect Wikipedia suffers from the same kinds of behavior but from a different sort of beast - the information troll.
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    Re: the Taming of Comment Trolls

    Sun, April 5, 2009 - 7:52 PM
    Trolls thrive on interpersonal conflict.

    Get rid of all the flaming and ad hominem attackers, and you've automatically created a climate in which trolls feel conspicuous, out of place, and foolish.

    But then, if you got rid of the flamers and the ad hominen attackers, you would be getting rid of 50 to 75% of the people who regularly contribute to internet debates. You would be depopulating and de-dramatizing your tribe, thereby running the risk that people would lose interest.
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      Re: the Taming of Comment Trolls

      Sun, April 5, 2009 - 10:35 PM
      <<if you got rid of the flamers and the ad hominen attackers, you would be getting rid of 50 to 75% of the people who regularly contribute to internet debates. You would be depopulating and de-dramatizing your tribe, thereby running the risk that people would lose interest.>>

      Sad but true.